IP PBX vs Traditional PBX: Which Is Right for Your Business?

Your phone system is the backbone of how customers reach you. If you are replacing an old EPABX or setting up a new office, the big question is: traditional or IP?

Traditional (analog/digital) PBX

• Proven, simple and very reliable.
• Works with existing telephone cabling.
• Lower upfront cost for small offices.

IP PBX

• Runs on your data network — one cable for phone and computer.
• SIP trunks can cut call costs significantly.
• Mobile extensions, voicemail-to-email, IVR, call recording and call-centre features built in.
• Scales easily as you add staff or branches.

The hybrid answer

Many of our clients choose a hybrid EPABX such as Syntel NEOS or NEC SL2100. It keeps existing analog phones working while adding IP phones and SIP trunks where they make sense — protecting your investment and future-proofing it.

Questions to ask before you buy

1. How many extensions do you need today and in three years?
2. Do staff need to take office calls on their mobiles?
3. Do you need call recording, IVR or hotel/hospital features?
4. Who will maintain the system?

As an authorized distributor for Syntel, NEC, Alcatel-Lucent and Grandstream, we can recommend the right platform for your budget.